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Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at HERE
Full Terms and Conitions
Extended Xmas Returns
Any item sold between 1st Nov and 24th Dec can be returned for a refund up to 15th Jan 2010. Subject to the normal condition rules.
Big Matt's is committed to keeping you happy. All item sold by Big Matt's come with a 100% Guarantee. We will refund or replace if there is any fault and, in most cases, if the customer finds the garment unsuitable. We must receive returned goods in a sellable condition within 21 days from the date of despatch. This includes a 14-day "cooling off" period.
· Please re-order replacements from our website (www.bigmatts.com) as though it were a new order. We cannot process exchanges.
· Items returned to Big Matt's for refund where goods are faulty will be fully refunded.
· Items returned to Big Matt's because the customer ordered the wrong size or for any reason other than those quoted above, will be refunded but the cost of return postage will be borne by the customer.
· All goods must be returned in sellable condition in their complete original packaging with all original labels and tags attached were possible. We would ask that customer consumer take 'reasonable care' of the goods and packaging prior to any return. For hygiene reasons, underwear, socks, singlets, boxer shorts, briefs, trunks, shorts and swimwear cannot be returned.
· The choice of postage service and associated compensation, is the responsibility of the customer.
· If items are delayed in the post to an unacceptable level to you, items must be returned to Big Matt's Menswear for a full refund.
· If items are lost in the post, the standard Royal Mail compensation procedure will be under taken by the Big Matt's Menswear on your behalf. No refund can be made until this procedure is completed.
· Display packed products (including dress shirts) cannot be refunded if labels, tags, strengtheners, bags or packaging are missing or if the product is badly creased or poorly repackaged. We will not accept goods which have been screwed-up and stuffed into a bag.
· Suits cannot be returned if sewn pockets have been opened or sewn-on labels have been removed.
· Extra care must be taken with Leather and Designer goods, which should be packaged well to avoid damage in transit. Damaged goods will not be accepted for return.
· We reserve the right to charge a restocking fee of £5 per item where customers order the same item in multiple sizes with the intention of returning those that do not fit - please contact us prior to ordering for advice about sizes.
· Gift certificates cannot be returned.
· If you believe that an item is faulty, please contact us before returning the item as it may not always be possible to exchange or refund in the case of a faulty item. If an item develops a fault after you have had it for more than 28 days, then it is unlikely that is can be returned.
· Where returned products cannot be accepted by us, they will be returned to the customer upon receipt by us of the cost of return postage. Where customers do not wish items to be returned to them, they will be donated to charity or destroyed within 14 days as appropriate.
· Refunds to credit cards will normally be applied within 10 working days of our receipt of returned goods. Customers will be notified of the refund via e-Mail.
If your return meets the criteria stated above please return goods to:
Big Matt's Menswear
409a Ashley Road
Parkstone
Poole
Dorset
BH14 0AX
UK
We would always advice contacting Big Matt's prior to returning goods.
You can either email or Tel: 01202 710008 | ![Returns Policy]() |
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