Shipping and FAQ

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Best Sellers

A Cotton Rich Classic "Spazio" Polo Shirt from Bonart

£22.50

Available in Red, Teal, Lilac, Pink, Mint, Black, Orange, Purple, Navy, White, Lemon, Blue, Blue and Plum upto 8XL.
(click on "Colours" to see all colour options)

Excellent quality, excellent price
find out more

100% Combed Cotton Crew Neck T-Shirt "Elite" from Rockford

£8.95

NEW STOCKS ARRIVED AND NOW UP TO 6XL

Available in White, Black, Navy Blue, Sky Blue, Stone Brown, Melange Grey, Garnet Red and Chocolate Brown up to 6XL.

An excellent everyday wear T-shirt and great value for money
find out more

A Sleeveless "Muscle" T-shirt with Tribal Logo from Duke

£8.95

Available in Black, White, Light Blue, Red, Navy and Stone upto 5 XL.

A classic sleeveless T-shirt ideal for everyday wear or for sportswear
find out more

An Open Cuff Jogging Trouser from Espionage

£15.95

Available in Black and Navy and up to sizes 8XL in 2 leg lengths.

A classic stylish jogging bottom at a very resonable price
find out more

We can deliver to the EU, this includes Northern Ireland, Jersey and Guernsey.

All UK items are shipped by Royal Mail. They will be sent by Standard Parcel Service, Recorded Delivery or by Special Delivery "Next Day" service. Or via Parceforce 24 hour & 48 hour services. NB. Some remote UK areas may take 2-3 working days. For full details see http://www.parcelforce.com/portal/pw/worldwidedirectory?catId=19300174&pageId=wwd_countryinfo&country=7

NB. It is highly recommended that items of value are posted by Special Delivery NOT Standard Parcel. Standard Parcel service has no insurance against loss or damage. It is the responsibility of the purchaser to obtain compensation for any items lost by the Royal Mail.

Special Delivery Next Day service includes consequential loss compensation for any UK destination, except the Channel Islands, Isle of Man or HM Forces addresses. If you do have problems receiving your delivery please call or email Big Matt's first, we might be able to help.

Shipping charges as based on the weight of the package.

The charges are as follows for Standard Parcel Service :-

Upto 1Kg - £3.95
Upto 1.5Kg - £5.10
Upto 2Kg - £5.50
Upto 4Kg - £7.85
Upto 6Kg - £8.95
Upto 8Kg - £10.05
Upto 10Kg - £10.80
Upto 20Kg - £12.50

The charges are as follows for Recorded Delivery :-

Upto 100g - £1.80
Upto 250g - £2.10
Upto 500g - £2.50
Upto 750g - £3.00
Upto 1000g - £3.50
Upto 1.25kg - £5.50
Over 1.25KG is and additional £1.60 for every 250g

The charges are as follows for Special Delivery Next Day service :-

Upto 100g - £4.20
Upto 500g - £4.60
Upto 1kg - £5.80
Upto 2kg - £7.50
Upto 10kg - £18.75

The charges are as follows for Parcelforce 24 (UK only) :-
Upto 30kg - £19.50

The charges are as follows for Parcelforce 48 (UK only):-
Upto 30kg - £15.50

The charges are as follows for International Signed for via Airmail (The maxium weight is 2 KG orders) :-

Upto 100g - £4.80
Upto 200g - £5.40
Upto 300g - £6.00
Upto 400g - £6.50
Upto 500g - £7.00
Upto 600g - £7.50
Upto 700g - £8.00
Upto 800g - £8.50
Upto 900g - £9.00
Upto 1KG - £9.50
Upto 1.25KG - £10.75
Upto 1.50KG - £12.00
Upto 1.75KG - £13.25
Upto 2KG - £14.50

The charges are as follows for Parcelforce International Standard Delivery (not tracted) :-

Upto 30 KG - £35.00

The charges are as follows for Parcelforce International Global Priority Delivery (tracked) :-

Upto 30 KG - £47.50

For selected European Countries only there is a budget carrier called Parcel2Ship. The items will be tracked and insured upto £150. Delivery is 2-3 working days.
The charges are as follows for Parcel2Ship European:-

Upto 30 KG - £25.00

How do I pay?
We accept payment in Pounds Sterling only.
We accept Visa credit and MasterCard, American Express, Maestro, Solo, Visa Electron and Visa debt cards (e.g. Switch).
All online card processing is via Protx Secure Card Processing.

Are my credit card details safe?
Yes. Always look for the "padlock" sign before entering any card details. Never email credit card / bank details to anyone. You will see the "padlock" when you are transferred to Protx card processing website.
OR
Please don't hestitate to contact us either by email
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

What is 3D Secure?
3D Secure, also know as 'MasterCard SecureCode' and 'Verified by Visa' is the new internet security feature for Maestro, Visa and MasterCard. Basically it is an extra security level designed to eliminate fraud on the net. With 3D Secure enabled on your card even if someone get hold of your card and address details they won't be able to use your card online, without knowing your extra security question.
What do I have to do to use 3D Secure?
Simply contact your card provider (phone or online) and ask them to enable 3D Secure. It will only take a few minutes, but well worth the peace of mind that your cards will now be even safer.

When will my order be delivered?
We deliver your order right away. We aim to send your order the following working day, but certainly within 2 to 3 business days. If there is any delay we will contact you and let you know. All items are shipped by Royal Mail. They will be sent by Standard Parcel Service, Recorded Delivery or by Special Delivery "Next Day" service.

What happens if I'm not in when you try to deliver?
Normally Royal Mail will leave a "while you were out" postcard and hold the package at you local post office.
If you have any special instructions i.e. leave with a neighbour" there is a section on the check out page for these. If you know you aren't going to be in on a particular day please mention this too e.g. "not in Tues but in Wed". We will try are best to meet your delivery needs.

The answer I need isn't in the FAQ
If these simply FAQs don't answer your questions also check the Terms and Conditions page the answer maybe there - http://www.bigmatts.com/acatalog/info.html
OR
Please don't hesitate to contact us via email - sales@bigmatts.com
or via tel: 01202 710008