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| About Us Big Matt's Menswear are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us sales@bigmatts.com Our Contact details: Big Matt's Menswear 409a Ashley Road Parkstone Poole Dorset BH14 0AX United Kingdom Phone: 01202 710008 Fax: Email: sales [at] bigmatts [dot] com VAT GB 890 1681 12 FSB Membership 2123059 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept payment in Pounds Sterling only. Prices quoted in Euro are a guide only. We accept Visa credit and MasterCard, Maestro, Solo, Visa Electron, Visa debt cards (e.g. Switch). All payments are made through Sage Pay. Bartercard orders:- Please note that by placing an order online using your Bartercard you are entering into an agreement to pay for the goods ordered. Authorisation code will be obtained for all orders, however for order less than £250 no signature will be obtain. By accepting these terms you agree to pay for the good. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling We can deliver to the anywhere in the world. All UK items are shipped by Royal Mail or by Parcel Force. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 2 business days. Order recieved before 1pm Mon to Friday will normally be posted the same day. If there are delays to your items we will contact you. If items are delayed in the post to an unacceptable level to you, items must be returned to Big Matt's Menswear for a full refund. If items are lost in the post, the standard Royal Mail or courier compensation procedure will be under taken by the Big Matt's Menswear on your behalf. No refund can be made until this procedure is completed. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption (see Transaction Security for more details). They are not held in clear text on any web site. All payments are made through Sage Pay. Transaction Security All transaction information passed between merchant sites and the Sage Pay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. What is 3D Secure? 3D Secure, also know as 'MasterCard SecureCode' and 'Verified by Visa' is the new internet security feature for Maestro, Visa and MasterCard. Basically it is an extra security level designed to eliminate fraud on the net. With 3D Secure enabled on your card even if someone get hold of your card and address details they won't be able to use your card online, without knowing your extra security question. What do I have to do to use 3D Secure? Simply contact your card provider (phone or online) and ask them to enable 3D Secure. It will only take a few minutes, but well worth the peace of mind that your cards will now be even safer. |
| GuaranteeBig Matt's is committed to keeping you happy. All item sold by Big Matt's come with a 100% Guarantee. We will refund or replace if there is any fault and, in most cases, if the customer finds the garment unsuitable. Your Statutory rights are not affected. COMPLAINTS Should you find a problem then please contact us as soon as possible in order that we can rectify the problem. If any item is defective, damaged in transit or otherwise unacceptable then we will make every effort to correct the situation to your complete satisfaction. If you have any complaint then please contact Matthew Wildeman in complete confidence by email at matt@bigmatts.com and provide a contact email address or telephone number and we will contact you as soon as possible. All complaints will be dealt with fairly, in confidence and speedily. We will also ensure that you are kept fully informed about progress. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01202 710008 (International +44 01202 710008) or write to us at 409a Ashley Road Parkstone Poole Dorset BH14 0AX United Kingdom |
| Privacy Policy Big Matt's Menswear do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. We do not send random marketing emails to personal email addresses (spam). Big Matt's Menswear conforms with the requirements of the Data Protection Act, 1998. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm ·Big Matt's is committed to providing excellent customer service. All item sold by Big Matt's come with a 100% Guarantee. We will refund or replace if there is any fault and, in most cases, if the customer finds the garment unsuitable. We must receive returned goods in a sellable condition within 21 days from the date of despatch. This includes a 14-day "cooling off" period. ·Please re-order replacements from our website (www.bigmatts.com) as though it were a new order. We cannot process exchanges. ·Items returned to Big Matt's for refund where goods are faulty will be fully refunded. ·Items returned to Big Matt's because the customer ordered the wrong size or for any reason other than those quoted above, will be refunded but the cost of return postage will be borne by the customer. ·All goods must be returned in sellable condition in their complete original packaging with all original labels and tags attached were possible. We would ask that customer consumer take 'reasonable care' of the goods and packaging prior to any return. For hygiene reasons, underwear, socks, singlets, boxer shorts, briefs, trunks, shorts and swimwear cannot be returned. ·If items are delayed in the post to an unacceptable level to you, items must be returned to Big Matt's Menswear for a full refund. ·If items are lost in the post, the standard Royal Mail compensation procedure will be under taken by the Big Matt's Menswear on your behalf. No refund can be made until this procedure is completed. ·Display packed products (including dress shirts) cannot be refunded if labels, tags, strengtheners, bags or packaging are missing or if the product is badly creased or poorly repackaged. We will not accept goods which have been screwed-up and stuffed into a bag. ·Suits cannot be returned if sewn pockets have been opened or sewn-on labels have been removed. ·Extra care must be taken with Leather and Designer goods, which should be packaged well to avoid damage in transit. Damaged goods will not be accepted for return. ·We reserve the right to charge a restocking fee of £5 per item where customers order the same item in multiple sizes with the intention of returning those that do not fit - please contact us prior to ordering for advice about sizes. ·Gift certificates cannot be returned. ·If you believe that an item is faulty, please contact us before returning the item as it may not always be possible to exchange or refund in the case of a faulty item. If an item develops a fault after you have had it for more than 28 days, then it is unlikely that is can be returned. ·Where returned products cannot be accepted by us, they will be returned to the customer upon receipt by us of the cost of return postage. Where customers do not wish items to be returned to them, they will be donated to charity or destroyed within 14 days as appropriate. ·Refunds to credit cards will normally be applied within 10 working days of our receipt of returned goods. Customers will be notified of the refund via e-Mail. If your return meets the criteria stated above please return goods to: Big Matt's Menswear 409a Ashley Road Parkstone Poole Dorset BH14 0AX We would always advice contacting Big Matt's prior to returning goods. You can either email sales@bigmatts.com or Tel: 01202 710008 |
| Remittance Terms All items must be paid for before delivery. |
